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Delivery and Shipping

 

AUSTRALIAN SHIPPING


Australian orders received before 10:00am AEDT on business days will be dispatched on the same day. All Australian orders received after 10:00am AEDT will be dispatched on the next business day. All orders placed on weekends and public holidays will be processed on the next available business day.

All orders are shipped via Australia Post from Melbourne, Australia. Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order. Please check their postage and delivery calculator for estimated delivery times to your area. Delivery may take longer to some rural areas, such as the Northern Territory and Western Australia, so please consider this when choosing your delivery option.

Please note the delivery estimates listed here are based on information provided by our delivery partner and should only be used as a guide. 

Destination    Timeframe     AUS $
Australia (Domestic Standard Shipping Australia Post Parcel Post) 1-6 business days to metro areas 
5-13 business days to rural areas
Free
Australia (Australia Post Express Post) 1-3 business days for select* destinations. 

*Please check your postcode via the Australia Post website to ensure your postcode is within the Express Post network here
$20 Flat Rate
New Zealand (Free Shipping - Australia Post International) 5-10 business days from dispatch Free
New Zealand (DHL Express Worldwide) 3-10 business days from dispatch Calculated at checkout
South East Asia (DHL Express Worldwide) 5-10 business days from dispatch Calculated at checkout

 

 

 

COVID-19 UPDATE

 

Important MessageDue to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays.

Our delivery partners and dispatch teams are working hard to ensure you receive your items as quickly as possible.

The best way to track your deliveries is through Australia Post’s mobile app. You can also track your parcels on auspost.com.au by using the online tracking tool.

 

INTERNATIONAL SHIPPING 


For all International orders please allow 1-2 business days for processing of your order. 

All International orders are shipped via DHL Express and delivered within 3-20 business days from dispatch.

All shipping rates are calculated at checkout based on size, weight and location.

Impala Rollerskates does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.

Customs policies vary widely from country to country, so please contact your local customs office for further information.

www.customs.govt.nz/features/internetshopping/Pages/default.aspx