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Delivery and Shipping

AUSTRALIAN SHIPPING


Australian orders received before 10:00am AEDT on business days will be dispatched on the same day. All Australian orders received after 10:00am AEDT will be dispatched on the next business day. All orders placed on weekends and public holidays will be processed on the next available business day.

All orders are shipped via Australia Post from Melbourne, Australia. Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order. Please check their postage and delivery calculator for estimated delivery times to your area. Delivery may take longer to some rural areas, such as the Northern Territory and Western Australia, so please consider this when choosing your delivery option.

Please note the delivery estimates listed here are based on information provided by our delivery partner and should only be used as a guide. 

Destination    Timeframe  
  AUS $
Australia (Domestic Standard Shipping Australia Post Parcel Post) 1-6 Business Days to metro areas 
5-13 Business Days to rural areas
Free
Australia (Australia Post Express Post) 1-3 Business Days for select* destinations. 

*Please check your postcode via the Australia Post website to ensure your postcode is within the Express Post network here
$20.00
New Zealand (DHL Express) 3 - 14 Business Days from dispatch Calculated at checkout
South East Asia (DHL Express) 5-14 business days from dispatch Calculated at checkout

COVID 19 UPDATE:


Important Message: Due to COVID-19, Australia Post are experiencing delays in deliveries. Thank you in advance for your patience. We are working with Australia Post to deliver your parcel as safely as possible.

Further information on COVID-19 impacts is available from Australia Post here.

If you have a delivery or tracking inquiry please check the Australia Post website for updates relating to expected delivery time-frames for specific regions here

If you believe that your parcel has been lost or damaged in transit, you may lodge an inquiry directly with Australia Post here or here

Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.

INTERNATIONAL SHIPPING 


For all International orders please allow 1-2 business days for processing of your order. 

All International orders are shipped via DHL Express and delivered within 3-14 business days from dispatch.

All shipping rates are calculated at checkout based on size, weight and location.

Impala Rollerskates does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.

Customs policies vary widely from country to country, so please contact your local customs office for further information.

www.customs.govt.nz/features/internetshopping/Pages/default.aspx

 

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