RETURNS & EXCHANGES
Impala Skate offers free returns for Australian orders. We will happily exchange or refund your item provided the item is returned within the return period and the item and its packaging is in original condition with the original tag attached.
For exchanges - the item/s you must choose must be of equal or lesser value than your original purchase. We are unable to take partial payments for items that exceed the value of the original purchase.
Please note: For international orders we are not able to facilitate exchanges so we suggest returning the items you no longer want and placing a new order.
Please make sure you place any labels stickers on the outside of the parcel (not directly on the box). Please note that returns will not be accepted if stickers are stuck directly on any product packaging as all returns need to be received in a re-sellable condition.
** Returns and exchanges are not available for free or promotional items. If a free or promotional item is deemed faulty, we will offer a suitable replacement.
Once we have received your return back at our warehouse, please allow 3-5 business days for processing.
HOLIDAY RETURNS & EXCHANGES POLICY
Orders placed from November 1st to December 31st 2021, will have until January 31st 2022 to be exchanged. Orders will be valid for refund within 4 weeks of purchase.