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FAQ's

WHAT SHOE SIZES ARE LISTED ON THE WEBSITE?

All shoes listed on the website are US Women's sizing. Please refer to our sizing chart for more information.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Impala Rollerskates uses Shopify Payments to process credit card transactions and we accept Visa, Mastercard and American Express. We also accept Afterpay. We do not accept Cash, cheque or Cash-on-delivery (COD).

IS MY CREDIT CARD SECURE?

Impala Rollerskates uses Shopify Payments to process all credit card transactions. Shopify is certified Level 1 PCI DSS compliant and this compliance extends to all online stores powered by Shopify.

HOW DO I CANCEL MY ORDER?

To cancel an order please call +61 3 8534 9960
or email hi@impalarollerskates.com and we will respond to your message as soon as possible.

WHEN WILL MY ORDER BE SENT?

All orders placed prior to 8:30 AM AEDT will be dispatched the same day. All orders placed after 8:30 AM AEDT will be dispatched the following day. Please allow 2-5 working days for standard delivery in Australia. International delivery times will vary. All orders in Australia are delivered by Australia Post.

WHERE DOES IMPALA ROLLERSKATES DELIVER TO?

Impala Rollerskates only delivers within Australia and NZ.

WHAT HAPPENS IF I ORDER SOMETHING THAT IS NOT IN STOCK?

Our website inventory updates every hour with the latest stock information, however occasionally certain styles can sell out due to popularity. If this does occur, we will notify you as soon as possible by phone or email.

HOW DO PROMOTIONS WORK?

Promotions include free gifts, discounts or sale items and promotional codes. Promotions are valid for a specified period of time and be of single use only unless otherwise specified. Single use promotions must be used in their entirety and can not be combined with any other promotions. If you wish to refund or exchange a product that was purchased during a promotion, you will receive a refund or goods to that amount. If the promotion has expired you forfeit the use of that promotion on the replacement or on future orders. Globe reserves the right to cancel any promotion at any time.

HOW DO I USE A PROMOTIONAL CODE?

You can enter a promo code on the order confirmation page or in the shopping cart.